Warranty, Returns and Exchanges


The Zexcoil® Warranty

Please read the installation instructions before purchasing or initiating a return or exchange

All new Zexcoil pickups are guaranteed free from defect in materials and workmanship for a period of 2 years. Pickups will be replaced or repaired (we will determine which after inspection) providing they have not been abused, misused or altered. Removing the cover on Z-Core and Z-Series pickups (all of these pickups have the covers covers potted on) will void the warranty.

If your purchase was made from a dealer, please contact them directly for warranty-related matters.

Shipping costs to Lawing Musical Products, LLC will be the responsibility of the customer. See Shipping below.

IMPORTANT: Please contact us for a return authorization number before shipping any pickups back to us.

Returns/Exchanges

IMPORTANT NOTE: Z-Core and Z-Series pickups are shipped with a protective film over the face of the cover. Once the protective film is removed, the pickups can no longer be returned as saleable (see below), so please try them out and make sure you want to keep them before you remove the film (it doesn't affect the tone). The Z-Covers have a very smooth and shiny finish, so even a couple of string strokes can result in scratches that will negate our ability to sell them as new.

Pickups in saleable condition may be returned or exchanged within 30 days of purchase. Upon receipt and inspection, the purchase price will be refunded, less a $10.00 rewire and refurbish fee per pickup, $25.00 for a set of three. Legacy model slotted covers (or removeable Z covers) that are scratched (see important note above) or otherwise not resaleable will be deducted from reimbursement. Scratched fixed cover Z-Series models may be returned or exchanged within 30 days of purchase for a $30 re-cover fee per pickup. Electronic components (capacitors, potentiometers, etc.) that have been soldered are not returnable and will not be reimbursed. Damaged or defaced items will not be refunded, at the discretion of Lawing Musical Products, LLC. Non-standard wired harnesses and any wired harness is not refundable. Custom orders are not exchangeable nor refundable. Left handed pickups and left handed wired harnesses are considered custom orders and are therefore not exchangeable nor refundable. Shipping costs to and from are the responsibility of the customer and will not be reimbursed. Please see Shipping below.

IMPORTANT: Please contact us for a return authorization number before shipping any pickups back to us.

Shipping

Tracking and insurance is advised as well as proper packaging. In order to protect the pickup(s) from shifting within the box, use adequate, cushioning materials such as bubble wrap or other effective substances. Please do not include signature confirmation. 

Mail to:
Lawing Musical Products, LLC
P.O. Box 9924
Newark, DE 19714