Warranty, Returns and Exchanges


The Zexcoil® Warranty

Please read the installation instructions before purchasing or initiating a return or exchange

All new Zexcoil pickups are guaranteed free from defect in materials and workmanship for a period of 2 years. Pickups will be replaced or repaired (we will determine which after inspection) providing they have not been abused, misused or altered. Removing the cover on pickups with covers potted on will not only destroy the pickup, but will also void the warranty.

If your purchase was made from a dealer, please contact them directly for warranty-related matters.

Shipping costs to Lawing Musical Products, LLC will be the responsibility of the customer. See Shipping below.

IMPORTANT: Please contact us for a return authorization number before shipping any pickups back to us.

Returns/Exchanges

Pickups in saleable condition may be returned or exchanged within 30 days of purchase. Upon receipt and inspection, the purchase price will be refunded, less a $10.00 rewire and refurbish fee per pickup, $25.00 for a set of three. Covers that are scratched or otherwise not resaleable will be deducted from reimbursement. Electronic components (capacitors, potentiometers, etc.) that have been soldered are not returnable and will not be reimbursed. Damaged or defaced items will not be refunded, at the discretion of Lawing Musical Products, LLC. Non-standard wired harnesses and any wired harness is not refundable. Custom orders are not refundable. Left handed pickups and left handed wired harnesses are considered custom orders and are therefore not refundable. Shipping costs to and from are the responsibility of the customer and will not be reimbursed. Please see Shipping below.

IMPORTANT: Please contact us for a return authorization number before shipping any pickups back to us.

Shipping

Tracking and insurance is advised as well as proper packaging. In order to protect the pickup(s) from shifting within the box, use adequate, cushioning materials such as bubble wrap or other effective substances. Please do not include signature confirmation. 

Mail to:
Lawing Musical Products, LLC
P.O. Box 9924
Newark, DE 19714